Terms & Conditions
Last updated: August 2026
1. Acceptance of Terms
By accessing or using the Entwine platform ("Service"), you enter a binding agreement with Entwine Limited, a company registered in England and Wales (company number 16880590) with its registered office at 40a Salisbury Avenue, St Albans, AL1 4TU, England ("Entwine", "we", "us"), and agree to be bound by these Terms & Conditions and our Fair Use Policy. If you do not agree, do not use the Service. If you accept on behalf of an organization, you represent that you have authority to bind it. The Service is intended for users who are at least 18 years old.
2. Description of Service
Entwine is a multi-tenant SaaS platform for managing ecosystem partnerships, tracking partner contributions to customer success, and measuring ecosystem intelligence metrics. The Service is provided on a subscription basis with tiered access (Free, Starter, Growth, Enterprise) as described on our pricing page.
3. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials, for all activities under your account, and for your users' compliance with these Terms. You must notify us immediately of any unauthorized use.
4. Data Ownership
You retain ownership of all data you upload or create within the Service ("Customer Data"). Entwine does not claim ownership of Customer Data. We process Customer Data solely to provide the Service and as described in our Privacy Policy.
5. Multi-Tenancy & Data Isolation
The Service operates in a multi-tenant environment. Your data is logically isolated from other customers using client-scoped access controls. Each organization's data is identified by a unique Client ID and is never accessible to other organizations.
6. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to other accounts or systems; (c) interfere with the operation of the Service; (d) upload malicious content; (e) exceed your subscription tier's usage limits or circumvent the limits described in our Fair Use Policy; (f) systematically retrieve data from the Service to create a competing collection, database, or directory, or scrape the Service by automated means; (g) decompile, disassemble, or reverse engineer any part of the Service except as permitted by applicable law; (h) resell, sublicense, or transfer access to the Service, or use it to provide a competing service; (i) upload material that acts as a passive or active information-collection mechanism.
7. Prohibited Data
The Service is not designed to store regulated data categories. You agree not to upload: payment-card data (PANs or cardholder data subject to PCI-DSS — payments to us are handled by Stripe and never require entering card data into the Service); protected health information subject to HIPAA or equivalent health-data regimes; government-issued identification numbers; or other data whose processing would impose regulatory obligations on Entwine beyond those stated in these Terms and the Privacy Policy. You are responsible for ensuring the data you upload may lawfully be processed by us on your behalf.
8. Suspension
We may suspend access to some or all of the Service, with notice where practicable, if: (a) your use materially breaches these Terms or the Fair Use Policy; (b) your use poses a security risk to the Service or other customers; (c) undisputed fees are more than 30 days overdue; or (d) suspension is required by law. We will restore access promptly once the cause is resolved. Suspension does not relieve payment obligations for paid tiers.
9. Subscription & Billing
Access to features is determined by your subscription tier. Subscriptions renew automatically each month until cancelled; cancellation takes effect at the end of the current paid term. Tier changes take effect at the next billing cycle. We reserve the right to modify pricing with 30 days' notice. Free tier access is subject to the usage limits described on the pricing page and in the Fair Use Policy. Payments are processed by Stripe in US dollars; your card details never touch our servers.
10. Intellectual Property
The Service, including its design, code, algorithms, and documentation, is the intellectual property of Entwine. Your subscription grants a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes. We reserve all rights not expressly granted.
11. Feedback & Usage Data
If you give us feedback about the Service, you do so "as is" and we may use it freely without restriction or obligation. We may collect and analyze anonymized, aggregated usage data (feature usage, performance measurements) and use it to maintain, improve, and promote the Service. Usage data never includes the content of your Customer Data and is never sold.
12. Design Partner & Early-Access Programmes
From time to time we may run design-partner, early-adopter, pilot, or beta programmes. Participation in a programme does not transfer to you any ownership of, or licence to, the Service or anything we build. All features, improvements, workflows, models, and other developments arising from or informed by a programme — including those based on your feedback, suggestions, requests, or usage — are and remain the exclusive property of Entwine, with no compensation, attribution, or royalty owed. Programme features may be provided "as is", may change or be withdrawn at any time, and unless separately agreed in writing carry no warranty or service-level commitment. Your Customer Data remains yours (section 4), and any case study or public reference naming your organization requires your prior written consent.
13. Warranties & Disclaimer
For paid tiers, we will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION AND MAY MODIFY OR INTERRUPT THE SERVICE FOR MAINTENANCE.
THE FREE TIER IS PROVIDED STRICTLY "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTY, CONDITION, SERVICE-LEVEL, SUPPORT, OR AVAILABILITY COMMITMENT OF ANY KIND.
Ecosystem intelligence metrics (including CDE, CSI and ECS) are analytical aids computed from the data you provide; they are not professional advice and we do not warrant business outcomes based on them.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENTWINE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. For paid tiers, our total liability shall not exceed the fees paid by you in the 12 months preceding the claim. IF YOU USE ONLY THE FREE TIER, OUR TOTAL LIABILITY TO YOU IS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCLUDED ENTIRELY; WHERE APPLICABLE LAW DOES NOT PERMIT A FULL EXCLUSION, IT IS LIMITED TO £100. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including for death or personal injury caused by negligence, or for fraud.
15. Indemnification
You agree to defend, indemnify, and hold Entwine and its officers, agents, and employees harmless from any loss, damage, liability, claim, or demand, including reasonable legal fees, made by any third party arising out of: (a) the Customer Data or other content you upload; (b) your breach of these Terms; (c) your violation of applicable law; or (d) your violation of a third party's rights, including intellectual property rights. We will use reasonable efforts to notify you of any such claim on becoming aware of it.
16. Copyright Infringement Notices
We respect the intellectual property rights of others. If you believe material available through the Service infringes a copyright you own or control, notify us at legal@entwineapp.io with sufficient detail for us to investigate. Misrepresentations in a notice may make you liable for damages.
17. Electronic Communications
Using the Service, sending us emails, and completing online forms constitute electronic communications. You consent to receive communications from us electronically, and agree that agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing, and to the use of electronic signatures and records.
18. Termination
Either party may terminate the subscription with 30 days' written notice. Upon termination, you may request export of your Customer Data within 30 days. After that period, data may be deleted in accordance with our data retention policies. Sections 4, 7, 10, 11, 12, 13, 14, 15 and 20 survive termination.
19. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use after changes constitutes acceptance.
20. Governing Law
These Terms, and any dispute arising out of them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without regard to conflict of law provisions. If you are a consumer habitually resident in the EU or UK, you additionally benefit from any mandatory protections of the law of the country in which you reside.
21. Contact
For questions about these Terms, contact us at legal@entwineapp.io or by post:
Entwine Limited
40a Salisbury Avenue
St Albans, AL1 4TU
England
Phone: +44 7918 352950